1. General

Vio Trans provides transportation, rental car, airport transfer, and tour services in Yogyakarta and surrounding areas. By using our services, customers are deemed to have read, understood, and agreed to these Terms & Conditions.

2. Booking & Confirmation

• All bookings must be made in advance via WhatsApp, website, email, or authorized partners.

• A booking is considered confirmed only after full payment is completed.

• Vio Trans reserves the right to cancel unconfirmed bookings without prior notice.

3. Pricing, Inclusions & Payment

• All prices are stated in Indonesian Rupiah (IDR), unless otherwise specified.

• Gasoline and parking fees are INCLUDED in the service price.

• Additional costs may apply depending on the selected package, including but not limited to:

  • Toll fees (if not stated in the package)

  • Entrance tickets

  • Guide fees

  • Meals

  • Overtime usage

  • Special or custom requests

• Full payment must be completed no later than 24 hours before the scheduled service time.

• Failure to complete payment within this timeframe may result in automatic cancellation.

4. Cancellation, Refund & Non-Refundable Policy

4.1 Cancellation

• Cancellations must be informed at least 24 hours before the scheduled service.

• Cancellations made less than 24 hours before departure or no-shows may be subject to partial or full charges.

• Refunds (if applicable) will be processed within 7–14 working days.

4.2 Force Majeure

Force Majeure refers to circumstances beyond reasonable control of Vio Trans that may affect the service or tour experience.

Force majeure conditions include, but are not limited to:

• Natural disasters (earthquake, volcanic eruption, flood, landslide, tsunami)

• Extreme weather conditions (heavy rain, storm, fog, strong wind, cloudy weather)

• Natural phenomena affecting visibility or experience (e.g. sunrise not visible due to weather conditions)

• Government regulations, restrictions, or sudden policy changes

• Road closures, traffic control, or emergency situations

• Other unforeseeable events beyond operational control

4.3 Non-Refundable Conditions

There will be NO refund, NO reschedule, and NO complaint for the following conditions:

• Tour experience does not fully match the program due to force majeure

• Sunrise or scenic views are not visible due to weather conditions

• Delays caused by traffic, weather, or local conditions

• Customer dissatisfaction caused by natural or environmental factors

• Partial or total loss of experience due to circumstances beyond Vio Trans control

• Late arrival or no-show by the customer

• Change of mind after payment is completed

Any loss or inconvenience caused by the above conditions is not the responsibility of Vio Trans.

5. Service Adjustments

Vio Trans reserves the right to:

• Replace vehicles due to operational or safety reasons

• Adjust routes, schedules, or pickup times due to traffic, weather conditions, force majeure, or local regulations
  Service adjustments under these conditions do not qualify for refunds or complaints.

6. Customer Responsibilities

Customers are responsible for:

• Providing accurate pickup and drop-off details

• Being punctual at the agreed pickup location

• Securing personal belongings

Vio Trans is not responsible for loss or damage to personal items left unattended.

7. Safety & Conduct

• Smoking, illegal substances, and dangerous behavior inside the vehicle are strictly prohibited.

• Seat belts must be worn at all times.

• Drivers have the right to refuse service if passenger behavior compromises safety.

8. Limitation of Liability

Vio Trans shall not be held liable for delays, losses, or damages caused by circumstances beyond reasonable control, including traffic congestion, accidents, natural disasters, weather conditions, or government regulations.

9. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of the Republic of Indonesia.